Returns & Refunds Policy

At Overstock Furniture, we believe choosing furniture for your home should be an enjoyable and straightforward experience. Whether you're creating an inviting outdoor dining area or refreshing your patio with comfortable lounge furniture, we want you to feel confident in your purchase.

We understand that sometimes a piece may not be quite what you expected. Our Returns & Refunds Policy explains how to request a return, what conditions apply, and how we handle damaged, faulty or incorrect items.

1. Our 30-Day Return Policy

We offer a 30-day return window for eligible purchases, starting from the date your furniture is delivered.

If you've changed your mind about your purchase, you may request a return within this period, provided the furniture meets our return conditions.

For a change-of-mind return to be accepted:

• The furniture must be unused, unassembled and in its original condition.

• All original packaging, protective materials, labels, hardware and accessories must be included.

• The product must not show signs of outdoor exposure, damage, stains, scratches or general wear.

• You must provide your order confirmation, receipt or other valid proof of purchase.

• Your return request must be submitted within 30 days of receiving the item.

We recommend keeping all original packaging until you've inspected your furniture and are satisfied with your order.

These conditions apply to voluntary change-of-mind returns and do not restrict your rights under Australian Consumer Law.

2. How to Arrange a Return

If you need to return an item, please contact our customer support team before arranging any shipping or collection.

Email: sales@overstockfurniture.com.au

To help us process your request, please provide:

• Your full name and order number.

• The name of the furniture item you wish to return.

• The reason for your return.

• Photographs of the item and its packaging, where relevant.

Once we've reviewed your request, we'll confirm whether your item is eligible and explain the next steps.

Return Address: 50-52 Licola Cres, Dandenong South VIC 3175

For approved returns, our team will provide return instructions and, where applicable, a return shipping label or collection arrangements.

Because furniture can be large, heavy or fragile, please do not organise independent shipping or send an item back without first receiving instructions from us.

Returns sent without prior authorisation may not be accepted as change-of-mind returns.

3. Damaged, Faulty or Incorrect Furniture

We take care in ensuring our furniture reaches customers in suitable condition. However, if something isn't right when your order arrives, we're here to assist.

We encourage you to inspect your furniture upon delivery, particularly before assembly or disposal of the packaging.

Please contact us as soon as practical if:

• Your furniture arrives with visible damage, such as scratches, dents, cracks or broken components.

• You receive an incorrect product, colour, size or finish.

• Your order contains missing parts, cushions, fittings or assembly hardware.

• The product has a manufacturing defect or does not match its description.

When contacting us, please include your order number and clear photographs of the affected item or components, if possible.

Depending on the nature of the issue and your rights under Australian Consumer Law, an appropriate solution may include replacement parts, repair, replacement furniture or a refund.

You are not required to retain original packaging as a condition of exercising your statutory rights for faulty goods.

4. Furniture Assembly and Product Condition

Some of our outdoor furniture may require assembly or positioning after delivery.

For change-of-mind returns, products must remain unassembled and unused, with all original parts and packaging intact.

We recommend confirming the measurements, colour, design and suitability of your furniture before assembling or using it.

Normal changes in appearance caused by use, improper maintenance, accidental damage or prolonged exposure to outdoor conditions are not generally grounds for a change-of-mind return.

This does not exclude claims where a product fails to meet a consumer guarantee, including applicable standards of acceptable quality and durability.

5. Sale, Clearance and Special-Order Furniture

Overstock Furniture offers a range of furniture at promotional and discounted prices.

The following items are generally excluded from voluntary change-of-mind returns:

• Clearance and final-sale furniture.

• Products purchased during promotional sales, where the exclusion was disclosed.

• Custom-made, personalised or specially ordered furniture.

• Furniture that has been assembled, used or altered.

• Items returned without their original packaging or essential components.

• Gift cards.

These exclusions apply only to change-of-mind returns.

All products, including discounted and clearance furniture, remain covered by applicable Australian Consumer Law guarantees. If an item is faulty, unsafe, incorrectly described or otherwise fails to meet a consumer guarantee, you may still be entitled to a remedy.

6. Return Shipping and Furniture Collection

Due to the size and nature of outdoor furniture, return arrangements may vary depending on the product and delivery location.

For approved change-of-mind returns, our team will confirm the applicable return transport arrangements and any customer-payable shipping or collection costs before proceeding.

For faulty or incorrectly supplied furniture, we'll arrange an appropriate return or collection process in accordance with Australian Consumer Law.

Where the law requires us to cover the cost of returning or collecting faulty goods, we will do so. This is particularly relevant to large or heavy furniture that cannot reasonably be returned by ordinary post.

Please ensure furniture is safely prepared for transport in accordance with the return instructions provided.

7. Exchanges and Replacement Items

If you've selected a furniture piece that isn't quite right for your space, you may wish to exchange it for a different style, size or colour.

For standard change-of-mind exchanges, we recommend requesting a return for the original item and placing a separate order for your preferred replacement.

All change-of-mind returns remain subject to our return eligibility requirements.

For items with confirmed defects, missing components or fulfilment errors, our team will assist with an appropriate remedy under Australian Consumer Law.

8. Refunds and Processing Times

After we receive your returned furniture, we'll assess its condition and confirm whether the return meets the applicable requirements.

We'll notify you by email once the assessment is complete.

If your refund is approved:

• The refund will be issued to your original payment method.

• We aim to process approved refunds within 10 business days.

• Your bank or payment provider may require additional time before the funds appear in your account.

For voluntary change-of-mind returns, any agreed return shipping or collection charges will be handled in accordance with the arrangements confirmed before the return.

Refunds required under Australian Consumer Law will be provided in accordance with your statutory rights.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at sales@overstockfurniture.com.au.

9. Australian Consumer Law

Our Returns & Refunds Policy operates alongside the consumer guarantees provided under Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

These rights apply regardless of any voluntary 30-day return period, packaging requirements or change-of-mind exclusions outlined in this policy.

For more information about your consumer rights, please visit the Australian Competition and Consumer Commission at www.accc.gov.au.

10. Contact Overstock Furniture

If you have any questions about your furniture, need assistance with a return, or would like to report an issue with your order, our customer support team is here to help.

Overstock Furniture Australia

Website: https://overstockfurniture.com.au/

Email: sales@overstockfurniture.com.au

Please include your order number when contacting us so we can assist you more efficiently.

We appreciate you choosing Overstock Furniture and look forward to helping you make the most of your outdoor space.